Tips on selecting the right contractor for you and your project
(even though it may not be SilverMark)

Importance of Selecting the Right Contractor
Not all contractors are alike—some are highly qualified professionals, some are not. Some are specialists and some are generalists.
Carefully selecting a contractor now can save you time, money, and trouble. Asking the right questions now can prevent unpleasant surprises in the future.
Your contractor will be in your home every workday from early morning until the late afternoon for an extended length of time. It is important that you trust and feel comfortable with them.
You will probably want a design/build team that can adapt to your preferences and reflect your sense of style.
Remodeling your home is an investment. You want to make sure it is done right. Selecting the right remodeler is your most important decision.

Things for You to Consider
What type of work will you want done? (Addition? Kitchen? Bath? Home theater? Multi-room project? Whole house renovation?)
Are you looking for more space or something distinctive and/or especially functional?
Do you want a separate architect and builder, or do you want to use design/build where the remodeler provides both design and construction?
How much do you want to invest in your home?
Do you want to be able to live in your home during construction or not?
How long will you live in your home and enjoy the project? Or is the project to improve your home’s resale value?
Do you need to have the work done by a particular time, or can you be flexible?

Define What’s Important to You
Determine what you need from your project, what you want to have but isn’t essential, and what would be nice but you could live without if it exceeds your budget.
How important is quality versus price versus value to you?
What level of involvement do you want in a project? Some remodelers want you highly involved, some barely involved except to approve design.

Finding a Remodeler
Ask friends, neighbors, and business associates for the names of contractors they would recommend, and why.
Contact trade associations, such as NARI (National Association of the Remodeling Industry), for names of reputable and quality-oriented contractors in the area that might do the kind of work you are looking for.
Look for job site signs in and around your neighborhood.
Check with your local Better Business Bureau. They will let you know of any serious complaints against a company.

Visit the Remodeler’s Web site
No Web site? What does that tell you about how they view your needs and run their business?
Get a feel for what type of company they are and if it is the type of company you want to trust in your home.
Does the overall site reflect a sense of design, quality, commitment to client service, and satisfaction?
Look through the photo gallery and see if their work reflects a diversity of styles. Are they capable of adapting their work to meet their clients’ preferences?
Do they clearly state the services they offer, warranty information, licensing, insurance, and bonding? Do they mention their qualifications, years in business, membership in any trade organizations, or certifications?
Is there anything they offer that is different from or better/worse than other remodelers?
Do they specialize in home remodeling, or do they also do other things such as roofing & siding, commercial construction, new houses, etc.?

The Initial Phone Call
Call the companies that you feel are the best match.
Let them know what sort of project you are thinking about, and your budget range.
If someone must call you back, do they return your call promptly?

Meeting with a Contractor
Ask questions at the meeting. Decide beforehand what you want to ask.
When contractors visit your home, do they arrive on time? Do they have a neat and professional appearance?
Pay attention to the contractor’s communication style. Do they listen well? Do they ask good questions about the project? Or do they mostly want to talk about themselves and how they do things?
Can you see photos or examples of their work?
Is the presentation by the builder professional? Do they address your questions and concerns well? Are the photographs clear? (They may be on the Web site.)
Do they have recent references? Speaking with a previous client can provide you with valuable insight, not only on the quality of their work, but also the style in which they communicate and cooperate with their clients.
Do they have references from homeowners for whom they worked 5-10 years ago?

Things You Will Want to Learn Before Making a Decision
Do they provide design/build services, or construction only?
What types of projects do they specialize in? (Type, quality, price range) Do they do the kind of work you are looking to have done?
Do they have a specialty?
How many projects like yours have they done?
How long have they been in business?
How long has the owner been in the industry and in what capacities? What about their staff and subcontractors?
Design
How is the architectural design handled? Is it done in-house or contracted out?
What are the qualifications of your designer/architect?
What is their design fee, and how is it calculated?
How will they present their design ideas?
How do they assure that what they design can be built within your budget?
How many revisions are permitted during the design phase?
Do they deliver exactly what you ask for or do they add value by making well thought out recommendations?
Do they view the design process as a way to provide you with what you already have in mind, or a way to solve your problems and achieve your goals?
Do you like the designs, aesthetics, and functionality of the work they’ve done?
Construction
If they use allowances to develop the contract price, do they base the allowances on low, medium, high, premium, or super premium quality products and materials? Are these quality selections in line with what you are looking for?
Do they provide full turnkey services? If so, what does that include? What would your responsibilities be?
How do they handle change orders?
How do they help you with product, color, materials, and other selections? Or do they help at all?
Who handles variance issues, permits, licenses, and government and environmental approvals and inspections?
Is there one person who will be responsible for your job from start to finish and through the warranty period? Who is this person and what are their qualifications?
In what specific ways do they stand behind their work?
Certifications and Associations
What are the qualifications of the designers?
What is the experience of and certifications held by their construction team?
Are they licensed, bonded, and fully insured in your area? What are the insurance limits? What about their subcontractors? Will they provide you documentation of the licenses and coverage?
How specifically does their insurance protect you, the homeowner? Do you need any special homeowner overage?
Do they belong to industry organizations such as:
National Association of the Remodeling Industry (NARI)
National Association of Home Builders (NAHB)
National Kitchen and Bath Association (NKBA)
Remodelers Advantage Roundtables (RAR)

The Role of Chemistry
Decide if you feel you can trust them in your home. Do you feel comfortable and confident in them?
Does the contractor appear to be knowledgeable? Are you confident in their expertise?
What is their philosophy about what they do?
Can they describe the process they use for a smooth, successful project?
Do you feel comfortable communicating with your contractor?
Do you feel the remodeler really understands what you want from the project and from them?

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